Dear Friends
Last week I spoke at
AI Conclave and stressed the importance of Design Thinking as an antidote
for AI-driven job threats. Somebody from the audience asked what is
Design Thinking in simple terms. Here is the explanation.
It is Human Centred
Approach to an Experiential Innovation. The follow-up question is “What is
Experiential Innovation? The answer is, “Product or service should be
affordable, someone should desire that product or service and it should be
Technically feasible”. These 3 parameters + Human Centred Approach together
is called Design Thinking.
Let me share an
example.
For e.g., the Upper
berth and the Middle berth are considered innovations with respective
resting space in the air, overall space management, and weight management in
the Indian Railway’s berths.
However, there is a
flaw from the Design Thinking perspective. As all know, Senior citizens, women with infants,
and passengers with knee problems are failing to climb or not preferring them.
Finally, it is always the mercy of the lower berth passengers to offer
a berth. Hence human centeredness is missing in this product/service.
I asked my son
Siddharth who is studying in 11th grade to attempt this from a
Design Thinking perspective. He gave me the following model (self-managed
pulley, expandable/foldable bars beneath of rest, rest bar to crawl from lift
to the berth- explained in the below picture). Of course, I am sure it must
be having some technical issues but by and large, he provided some solution to
manage the weight lift without climbing. This is called the Design Thinking
approach.
I am forwarding this
to Hon’ble Union Minster for Railways for further research to implement in
futuristic coaches.
I asked the same
question to Chatgpt. It gave me multiple options like Using the ladder, Using the footrest,
asking for assistance, using a step stool, Choose lower berth seats. That is
why I am saying Design Thinking is the antidote to the AI Jobs threat. Design
Thinkers can control AI and get better solutions.
Design thinking gives
huge hope for future jobs through AI replacing many. I will be back with
more examples in my coming next articles.
Get Design Thinking
Ready!
Ravi Saripalle
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